Service Desk Analyst Crash course for beginners.

Get Hands-On Experience for following JOB roles - Service Desk Analyst | IT Help Desk Professional | L1 IT Support | GSD

Instructor:

Nihal Singh

2,829 students enrolled

English

Windows 10 Operating system Installation.

Computer IP Address,

Windows 10 32bit vs 64bit / Windows 10 Different Edition.

MS Office 2016 Installation/Uninstallation.

Outlook 2016 troubleshooting.

Request/Incident Ticket Creation using Service Now ticketing tool.

Service Desk Analyst Interview Question and Answer PDF file available to download.

Service Desk Call Handling Demo Call.

Use of Citrix Director and vCenter Console for Service Desk role.

Bonus: Career in Service desk or Career after Service Desk Analyst Job.

Do you want to start your career in the IT world? Then You are in the right place!

I just wanted to tell you guys first, I have only added those important videos in this course that will help you with Given JOB Roles.

Service Desk Analyst | IT Help Desk Professional | L1 IT Support | Global Service Desk (GSD).

This course is designed to help you crack the Service Desk Analyst/ IT Support/IT Service Desk interview.

When you want to become an IT specialist, you have to start from the basics, how they work, how to install operating systems and software, how they communicate, how to manage them, and of course, troubleshooting all that.

The instructors’ experiences sum up to more than 9 years in total in this field, so you will get all the necessary information which helps you to start your career in the IT world.

We structured the course from the most basic knowledge required, Installing Windows 10 OS and basic software installation.

This is completely job-based training, we have covered all the topics in this course which help you to Crack the interview, but yes you should need to have the basic knowledge of the computer to start this course.

As more than 70% of the course contents are practical demonstrations, we highly encourage you to have a test PC to apply and practice to maximize your learning experience outcomes.

please let me know if you want me to upload more videos that you think should be part of this course, I will happy to upload them.

also, if you want to have Windows 10 machine for the practice you can let me know I will arrange it for you online.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

All the best! Join now! and please please provide your feedback that really matters for us.

Windows 10 OS Overview.

1

Course Instructor Introduction.

Video lesson

Computer IP Address.

Windows Workgroup Model and Domain Model.

Software Installation.

Users and Computers Active Directory tool overview.

Service Now Ticketing Tool.

24

How to reset the User Password and Unlock the account.

Video lesson

MS Office Troubleshooting 2016.

Service Desk Call Handling Guide.

Use of Citrix Director and vCenter Console in Service Desk role.

Service Desk Analyst / IT Support Interview Question Answers.

Course Conclusion.

How long do I have access to the course materials?

You can view and review the lecture materials indefinitely, like an on-demand channel.

Can I take my courses with me wherever I go?

Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

4.4

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456 Ratings