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Having the ability to Root Cause an issue as it arises within a team or organization is a hugely important skill to have. With this course, you will learn how to deliver effective root cause analysis in a range of situations and scenarios. You will leave the course understanding how to reduce the errors and issues plaguing your key processes and outputs. You will be able to effectively improve the quality of your processes, products and services by reducing defects in how they are delivered. You will know how to utilize the tools available to generate insight into the actual causes of your biggest problems, giving you the information needed to identify the right solutions and fixes, quickly.
In this course, you will learn:
– What is a root cause analysis?
– What is the process required to conduct an root cause analysis? (The 8D Process).
– The purpose and importance of root cause analysis.
– Tools and methods required for root cause analysis.
– Key points to consider when conducting root cause analysis (controls, causes, types, people etc.)
– A case study example.
Organizations today are crying out for people that have the skills, knowledge and toolkits available to pivot quickly when a problem or issue occurs. Having these skills will enable you to remove bottlenecks quicker, understand the origins of errors better and in turn, speed up your key processes. THIS is adding value to your organization – something that organizational leaders will be keen to see!
The fundamentals of RCA
Root cause analysis process
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4What is root cause analysis?
In this video, we will look at what root cause analysis is.
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5The purpose of root cause analysis
In this video, we will look at the purpose of root cause analysis.
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6Benefits of root cause analysis
In this video, we will look at the benefits of root cause analysis.
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7Examples of root cause analysis
In this video, we will look through some examples of root cause analysis.
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8Root cause analysis document
In this video, we will look at the role a document can play within this process.
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9Scenario
In this video, we will look at the scenario we are going to work through in this course.
Tools to conduct an RCA
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10Overview of the 8D process
In this video, we will look at an overview of the 8D process.
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11Phase 0 - Plan your approach
In this video, we will look at the work that needs to occur before you begin the 8D process officially.
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12Phase 1 - Establish the team
In this video, we will run through phase 1 of the 8D process.
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13Establish the team - example
In this video, we will run through phase 1 of the 8D process.
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14Phase 2 - Define the problem
In this video, we will run through phase 2 of the 8D process.
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15Define the problem - example
In this video, we will run through phase 2 of the 8D process.
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16Phase 3 - Interim actions
In this video, we will run through phase 3 of the 8D process.
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17Interim actions - example
In this video, we will run through phase 3 of the 8D process.
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18Phase 4 - Identify & verify the root cause
In this video, we will run through phase 4 of the 8D process.
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19Identify & verify the root cause - example 1
In this video, we will run through phase 4 of the 8D process.
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20Identify & verify the root cause - example 2
In this video, we will run through phase 4 of the 8D process.
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21Phase 5 - Identify & choose corrective actions
In this video, we will run through phase 5 of the 8D process.
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22Identify & choose corrective actions - example 1
In this video, we will run through phase 5 of the 8D process.
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23Identify & choose corrective actions - example 2
In this video, we will run through phase 5 of the 8D process.
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24Identify & choose corrective actions - example 3
In this video, we will run through phase 5 of the 8D process.
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25Phase 6 - Implement corrective actions
In this video, we will run through phase 6 of the 8D process.
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26Implement corrective actions - example
In this video, we will run through phase 6 of the 8D process.
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27Phase 7 - Preventative actions
In this video, we will run through phase 7 of the 8D process.
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28Preventative actions - example
In this video, we will run through phase 7 of the 8D process.
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29Phase 8 - Team recognition
In this video, we will run through phase 8 of the 8D process.
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30Team recognition - example
In this video, we will run through phase 8 of the 8D process.
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31Section quiz
5 questions to test your knowledge on the 8D process.
Other points to consider
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32High level overview of the tools
Here we will conduct a quick overview of the main tools required to complete an RCA.
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33Pareto Chart - Fundamentals
Here we will explore the Pareto chart tool in more detail.
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34Pareto Chart - How to deploy
In this video, we will seek to understand how to deploy this tool.
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35Pareto Chart: Demonstration
Here we will run through an example Pareto Chart and look at how to construct one.
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365 Whys - Fundamentals
Here we will explore the 5 whys tool in more detail.
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375 Whys - How to deploy
In this video, we will seek to understand how to deploy this tool.
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385 Whys - Scenario
In this video, we will run through the scenario to be used in our demonstration.
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395 Whys: Demonstration
Here we will run through an example 5 Whys Analysis and look at how to construct one.
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40Fishbone Diagram - Fundamentals
Here we will explore the fishbone diagram tool in more detail.
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41Fishbone Diagram - How to deploy 1
In this video, we will seek to understand how to deploy this tool.
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42Fishbone Diagram - How to deploy 2
In this video, we will seek to understand how to deploy this tool.
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43Fishbone Diagram - Scenario
In this video, we will run through the scenario to be used for this demonstration.
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44Fishbone Diagram: Demonstration
Here we will run through an example Fishbone Diagram and look at how to construct one.
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45Drill Down - Fundamentals
Here we will explore the drill down tool in more detail.
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46Drill Down type 1 - How to deploy
In this video, we will seek to understand how to deploy this tool.
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47Drill Down type 1 - Scenario
In this video, we will explore the scenario to be used to deploy this tool.
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48Drill Down type 1: Demonstration
Here we will run through an example Drill Down and look at how to construct one.
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49Drill Down type 2 - How to deploy
In this video, we will seek to understand how to deploy this tool.
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50Drill Down type 2 - Scenario
In this video, we will run through a scenario example of the type 2 tool.
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51Drill Down type 2: Demonstration
In this video, we will run through a demonstration of this tool.
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52Fault Tree Analysis - Fundamentals
In this video, we will introduce this tool.
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53Fault Tree Analysis - How to deploy
In this video, we will seek to understand how to deploy this tool.
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54Fault Tree Analysis - Demonstration
In this video, we will run through our tool demonstration.
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55FMEA - Fundamentals
Here we will explore the FMEA tool in more detail.
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56FMEA - How to deploy
In this video, we will seek to understand how to deploy this tool.
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57FMEA - Scenario
In this video, we will look through our demonstration scenario.
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58FMEA: Demonstration
Here we will run through an example FMEA and look at how to construct one.
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59Issue / error log - Fundamentals
Here we will explore the issue / error log tool in more detail.
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60Issue / error log - How to deploy
In this video, we will seek to understand how to deploy this tool.
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61Issue / Error Log: Demonstration
Here we will run through an example Issue / Error Log and look at how to construct one.
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62Root cause analysis matrix
In this video, we will run through a matrix of the root cause tools to understand which tool to use when.
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63Try out one of the tools!
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64Section quiz
A 5 question quiz to test your understanding of what has just been covered.
Case study
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65Reactive vs. proactive root cause analysis
In this video, we will explore the art of delivering root cause analysis both reactively and proactively.
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66Types of causes
In this video, we will explore the types of causes of issues and problems you could potentially see.
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67Types of control
In this video, we will explore the types of controls you may want to deploy post fixing your problem.
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68Importance of people
In this video, we will explore the importance of engaging with people throughout this process.
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69Facilitating a session
In this video, we will look at how you can successfully facilitate a session.
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70A day in the life of...
In this video, we will run through a day in the life of a team deploying root cause analysis.
Close out
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71Initiate the RCA
In this video, we will discuss how I initiated the RCA initiative in this case study example.
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72Key actions
In this video, we will explore the key actions that were taken during this initiative.
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73Key deliverables
In this video, we will look at the key deliverables identified and provided as part of this initiative.
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74Benefits
In this video, we will look at the benefits of taking the approach we did.
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75Lessons learned
In this video, we will look at the main lessons learned from this case study.