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IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals
Gain skills required to succeed in an entry-level IT job
Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
Learn how to manage Windows 10, Active Directory, Office 365 and other IT support skills
Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers
Sample resume and interview resources
The training bootcamp is aimed at IT professionals or those seeking to enter the industry. This training focuses on the practical aspects of technical support jobs.
After completing all parts of this training, students can apply to enter IT support roles with confidence.
By completing the tasks, you will improve your practical skills in supporting, installing, configuring, and maintaining Operating Systems, maintaining Microsoft Windows and troubleshooting Microsoft Windows and networks, managing users, workstations and shared resources, security, and implementing operational procedures.
The full training will cover:
Windows services, operating system installations, web servers, remote access services, file & print services, user account management, OU’s, Active Directory management, GPOs, disk management, patch management, and performance monitoring.
What is Jobskillshare Training?
Our Managed Learning blends online on-demand video lectures with hands-on practice labs. Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges in real-time.
Jobskillshare collaborates with industry leaders to provide the most hands-on IT training using TestOut and real-live practice labs. This unique approach allows students to gain valuable experience by developing real-world IT skills. Students can practice IT skills in a realistic environment without expensive equipment by simulating hardware, software, operating systems, and entire network environments.
Live Recording: Training Concept, VMware Basics, Server and Client
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1
Bootcamp Introduction -
2
IMPORTANT VIDEO before starting this training
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3
Audio Quality Information
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4
Learning Goals and Download Resume Template
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5
How to mentally prepare yourself for technical learning
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6
Content Updates for this Bootcamp
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7
Understanding the real job environments, Job titles and basics (Recorded)
Active Directory and Group Policy Training
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8
Training Concept Information
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9
How to build home hands on lab or get one online
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10
How to use home lab setup for IT support interviews (Tips) -
11
Lecture and Domain Controller Demo using Active Directory (Practice)
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12
Practice for Interview or Check your knowledge
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13
Are you replicating skills?
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14
Virtualization VMware ESXi basics and Server VM Installation (Learning Only)
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15
Practice for interview or check your knowledge
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16
Server and Server Tools Info (Learning Only)
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17
Understanding Domain controller and Helpdesk Account (Learning Only)
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18
Working inside domain network and finding more information
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19
Windows 10 Power Tools (Learning and Demo)
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20
Practice interview or check your knowledge
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21
Local Computer management and AD RSAT Tool (Practice)
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22
Practice interview questions or check your knowledge
Inventory, Asset Management Systems
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23
Active Directory Practice (learning Only)
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24
Active Directory Users and Computers Management (Practice)
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25
Other ways to manage Active Directory (Learning Only)
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26
Free AD Management tools (Practice)
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27
Group Policy Training for IT Support (Practice)
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28
Practice for interview or check your knowledge
Software Installation and Software Deployment skills
Office 365 Administration for IT Support
Azure Management Skills for IT Support
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34
Office 365 Admin Portal (Learning Only)
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35
Office 365 Web Outlook (Learning only)
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36
Office 365 Exchange and Local Exchange Basics (Learning Only)
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37
Outlook Desktop Application (Learning Only)
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38
Office 365 Trial Account (Practice)
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39
Exploring the office 365 administrator interfaces (Practice)
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40
Create Office 365 User (Practice)
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41
How to add multipe users in 365 (Practice)
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42
Create and Manage Groups, Restore Groups with CLI (Practice)
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43
Manage Administration Delegation in both (GUI and CLI Mode) (Practice)
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44
Managing Office 365 Multi-factor Authentication (Practice)
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45
Managing Office 365 Multi-factor Authentication (One-Time Password) (Practice)
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46
Troubleshoot Mail Flow in Microsoft 365 (Practice)
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47
Monitor Service Heatlh and Analyze Reports (Practice)
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48
Practice for interview or check your knowledge
Modern desktop management skills for IT support
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49
Cloud(Azure) users and groups management skills for IT support
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50
Understanding Cloud Computing (Lecture Only)
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51
What is Azure and Creating accout in Azure for Practice (Learn and Practice)
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52
Create users in Azure Portal (Lecture and Demo)
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53
Create and mange users in Azure Active Directory (Lecture and Demo)
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54
Create and mange groups in Azure Active Directory (Lecture and Demo)
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55
Password reset training in Azure (Lecture and Demo)
Ticketing Systems Training for IT Support
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56
Update Comliance with Microsoft Azure (Demo)
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57
Implement Conditional Access (Demo)
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58
Configuring and managing Azure AD Join (Demo)
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59
Configuring Hybrid Azure AD Join
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60
Getting started with Microsoft Endpoint Manager (Lecture)
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61
Manage Device Enrollment into Microsoft Endpoint Manager (Demo)
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62
Enrolling devices into Microsoft Endpoint Manager (Demo)
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63
Create and apply a Configuration profile Microsoft Endpoint Manager (Demo)
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64
Modify an assigned Configuration profile policy MS Endpoint Manager (Demo)
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65
Monitor device and user activity in MS Endpoint Mangager (Demo)
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66
Configure and deploy Microsoft 365 Apps using Microsoft Endpoint Manager (Demo)
CMD Training for IT Support Professionals
Hardware Technical Skills for IT Support roles
Applying and searching jobs
IT Support Interview Preparation
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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