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IT Support/HelpDesk Fundamentals – 9 Topics in one course!
Master the skills and attributes sought after by employers for IT Help Desk, IT Support, and IT Technician positions
This is a foundation course designed keeping a beginner in mind. This course covers following 9 topics in a vendor independent and fundamental level.
Computer: Hardware, BIOS/UEFI & Operating System
Network: MAC, IP, Subnet, Gateway, MAC address Table, DHCP, ARP, DNS, Ports, Packets, NAT, Internet, Firewall & Port Forwarding
Server: Server Vs Computer, Server Roles - DHCP, DNS, IAM, File, Web and Application Server
Printer: Inkjet, Laser & Thermal printers, USB & Network Printer, Print Path - Application to Printer
Virtualization: Concept, Type1/Bare metal & Type2/Hosted
VoIP: Concept, SIP & RTP Protocol, SIP Server, SIP Phone
Backup & Disaster Recovery: Concept, Onsite, Offsite & Cloud Backup
Cloud Storage: Concept, Options available
Security: CIA Triad of Security, Computer & Network Security
Troubleshoot Issues: Troubleshooting 101 - Best practices
What This Course Is About
This course aims to teach you the essential basics of 9 important IT topics in a clear and easy-to-understand way.
If you’re thinking about a career in IT Support, HelpDesk, or as a Technician, this is a great starting point. By the end of this course, you’ll feel confident applying for jobs and doing well in interviews. If you’re already working in IT, this course will help you build a strong foundation to move ahead in your career. These basics will make the tasks you do every day much clearer and help you become the technician that everyone looks up to.
Why Choose This Course
There are lots of courses on sites like Udemy and others that focus on specific technologies and their certifications. While those courses are good and go into depth, they might not be what you need when you’re just starting out. At the beginning, you just need to grasp the basics. You can dive into the details and certifications once you’ve gained some experience. Unfortunately, most courses and books don’t follow this approach for teaching IT. This is one reason why people sometimes find IT difficult. All they see are courses and topics piled on top of each other, trying to explain everything in too much detail. In reality, learning and mastering IT can be easy – and I’ll show you how.
Computers
Network
Servers
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12
Network: Introduction -
13
Network: Mac & IP addresses
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14
Network: Analogy
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15
Network: Subnet, Gateway
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16
Network: DHCP, Internet Connection, Modem, Router
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17
Network: Switch, Mac Address Table, ARP
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18
Network: DNS, Ports, Packets
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19
Network: TCP, UDP
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20
Network: NAT, Port Forwarding
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21
Network: Firewall
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22
Network: Quick Recap
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23
Network: Route
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24
Network: Network Models
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25
Network: Recap & Activity
Printers
Virtualization
VoIP - Voice over Internet Protocol
BDR - Backup and Disaster Recovery
Cloud Storage
Security
Troubleshoot
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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