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IT Support Fundamentals for IT Beginners
IT Support Skills for IT Beginners
Understand the network and network devices in a business world
Understand and troubleshoot Windows 10 operating system
Understand what the Internet is, how it works in a corporate environment
Learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications
Understand the difference between home and corporate network
Utilize common problem-solving methodologies and soft skills in an Information Technology setting
Able to create or plan a clear pathway for advanced technical courses
This is a great starting point for learners who are interested in entry-level IT support professional concepts and skills.
This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers.
Get the training you need to stay ahead with the real IT professionals on the IT Help Desk.
No prior hands-on experience is required to use or complete this course. After completing this course students will be able to take more advance technical courses with solid foundational skills.
By the end of this course, you’ll be able to:
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understand the network and network devices in a business world
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understand and troubleshoot Windows 10 operating system
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understand what the Internet is, how it works in a corporate environment
-
learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications
-
understand the difference between home and corporate network
-
utilize common problem-solving methodologies and soft skills in an Information Technology setting
-
understand the differences between a server and a client
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Able to create or plan a clear pathway for advanced technical courses
What is a Network
What makes a Network
Network Management
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8
What makes a Network (Hardware) -
9
What makes a Network (Software)
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10
OSI Layers (Lecture)
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11
Info lecture before understanding Public vs Private IP Address
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12
Public vs Private IP Addresses (Lecture and Demo)
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13
Info lecture before understanding DHCP vs DNS
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14
DHCP vs DNS (Lecture and Demo)
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15
Static vs Dynamic IP Address (Lecture and Demo)
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16
Practice for interview or check your knowledge
Small office/home office network (SOHO)
Real office network walkthrough
Basic or Common IT Tickets (Hardware)
Windows 10 Training
Working with Remote Access Technologies
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23
Info video before windows 10 training
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24
OS Systems Types and Features Introduction (Lecture)
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25
Windows 10 tools and features (Demo)
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26
Installing Windows 10 (Lecture)
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27
Installing Windows 10 (Demo)
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28
Manage OS Systems Tools (Lecture)
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29
Install and Configure Printers (Demo)
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30
Disk Management in Windows 10 (Demo)
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31
Manage File System Security (Lecture)
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32
Manage File System Security (Demo)
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33
Install and Manage windows updates (Lecture and Demo)
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34
Password Policies (Lecture)
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35
Local Password Policies (Demo)
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36
Domain Password Policies (Demo)
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37
Manage Web Browser Settings Part 1 (Lecture and Demo)
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38
Manage Web Browser Settings Part 2 (Lecture and Demo)
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39
Manage Application Delivery Methods (Lecture)
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40
Manage Application Delivery Methods (Demo)
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41
Troubleshooting Microsoft Windows Issues (Knowledge Lecture)
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42
Prepare for interview or check your knowledge
Basic Network Commands
Active Directory Training Extra (Session from JSS Bootcamp Course)
Office 365 Training Extra (Session from JSS Bootcamp course)
Soft Skills Training
Next course recommendation
IT Community and last tips
You can view and review the lecture materials indefinitely, like an on-demand channel.
Definitely! If you have an internet connection, courses on Udemy are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!
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